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* ON TIME FLIGHT
DEPARTURE
You may also participate to ensure an on-time flight departure.
By checking-in early (about 2 hours prior to your flight departure),
you have opportunity to select your privilege seat and prepare yourself
better for the next phase of journey. Please avoid showing up very
close to the check-in deadline.
* FLIGHT
CHECK-IN
To have a speedier start of your journey, please take advantage
of our many ways of checking in. Should you bring only cabin baggage,
you can use our City Check-In service, available at Garuda Indonesia
Sales Offices around Indonesia and also in Singapore and the Middle
East. We also have the speedy Express Check-in
service available at Terminal F, Cengkareng Airport, Jakarta.
* SPECIAL REQUEST
Should you have any specific meal requirement for your flight,
be sure to order for a special meal upon reservation. Garuda Indonesia
will prepare for meals such as vegetarian, no salt, children's and
baby meals and also no-beef meals. Just let us know at least 24
hours prior to your time of departure.
* YOUR TICKET
Please pay extra care to your tickets. Treat them
as valuable documents. Be sure to check ticket details such as name
of passenger (your name), flight number, the route, and time/date
of departure. Upon purchase of your tickets, be sure to ask the
conditions of the ticket for the particular fare that you're about
to obtain. This is to ensure that you get the value that you need
concerning ticketing features such validity, restrictions on time
of travel, and flexibility to change your booking.
* YOUR CONTACT
PHONE
To keep yourself updated with the status of your flight,
be sure to state your contact number at your origin and destination
and/or mobile phone number upon reserving your seats. Should there
be any change in your flight's time of departure, Garuda Indonesia
will inform you.
* SICK PASSENGER
WHO NEEDS STRETCHER
Stretcher is used for sick passenger who is unable to use the standard
airlines seat in a sitting or reclining position. At this case,
sick passenger is only allowed to fly after a Medical Clearance
(MEDIF/INCAD) approval has been given by the Garuda Medical
Center in advance. Stretcher is request when doing RESERVATION.
Sick Passenger use stretcher is required an ESCORT by at least ONE
NURSE (recommended to be escorted by a doctor) . Hospital and Ambulance
arrangements should be made by the passenger or his/her physician
and only after air travel arrangements have been finalized .
Stretcher Charges are subject to additional charge 300% of applicable
normal Adult One Way fare.
Sick Passenger who needs to be equipped with Bottle Oxygen (certified
by Garuda Indonesia) and mask should request when doing RESERVATION.
Total Charge per bottle is USD 100 or equivalent and guarantee payment
is USD 1800 for each bottle (all tariff may be changed any time
without prior notification).
* SECURITY ITEM(S)
For Your Conveniences, please DO NOT put your firearms or sharp
items in your hand baggage...
Refer to Air Transportation Dept. Regulation ( Dirjen Perhubungan
Udara no 40/II/95) please be aware when you are packing your baggages
(hand baggages) which will be carried to the cabin ;
* Firearms, scissors, knives, cutters, forks or other sharp item
that size more than 5 cm and other item which are used as( or looked
like) a weapon must be report and hand over to Check-in Officers
with acceptance provident (when doing check-in process).
* If the passengers do not report that Security item and then found
by the security when scanning the hand baggages, the passenger must
hand over them to Garuda Indonesia officer and get the acceptance
provident. At this moment, usually passengers are very disappoint
to be asked to open their hand baggages for checking procedure .
* Your Security Items will be placed savely at Cargo Compartment.
* At arrival destination, ground staff will deliver the security
removed item to You and ask back the acceptance provident.
* Air
Travel for EXPECTANT MOTHER
Garuda Indonesia serves Expectant Mothers to make air travel with
conditions as follows:
1. Category: Single Pregnancies, Normal Health and No Complications
Duration of Pregnancy: UP TILL 32 Weeks,
Acceptance: Passengers will be accepted without restriction and
fill Medical Information Form for Air Travel ( please ask Check-in
Officer).
2. Category: Multiple Pregnancies, Normal Health and no Complications
Duration of Pregnancy: UP TILL 32 weeks,
Acceptance: Passengers will be accepted without restriction and
fill Medical Information Form for Air Travel ( please ask Check-in
Officer).
3. Category: Pregnancy with Complications
Acceptance: Passengers will be accepted WITH RESTRICTION. Medical
Clearance must be obtained 7 (seven) days prior to commencement
of travel. Medical Clearance must be signed by Garuda Indonesia
?s physician or appointed physician. Please contact the nearest
Garuda Indonesia branch office for more detail.
4. Category : New Mothers ( within 7 days after birth), are NOT
recommended to make air travel.
* CARRIAGE OF
NEW BORN BABIES
* Infants under 2 (TWO) Years old are accepted for travel under
the following conditions:
- The Infant must be accompanied by a passenger who paid the adult
fare travelling on the same flight, same class and the same destination
as the infant.
- One Infant must be accompanied by one adult passenger who willing
and capable to take full responsibility over the infant.
* It is not recommended Babies under 7 (seven) days old to make
air travel.
* Babies whose age are between 7 days old upto 2 years Old sholud
be escorted by one adult passenger.
* Premature babies should be considered as MEDA ( Medical Cases)
and handled as Incapacited Passenger.
* Baby basket (BSCT) and baby meal are available on Garuda Indonesia
Wide Body Aircraft (free of charge). It should be requested well
in advance (when doing seat reservation). As limited numbers of
cradle available on each aircraft, cradle uses base on first come
first service. This cradle suitable for infants with a maximum weight
of 9 kgs.
* During take-off, landing and whenever the fasten seat belt sign
is on, the baby should held on the lap of the mother.
* DO YOU need
smoking in your FLIGHT ?
Garuda Indonesia enforced a non-smoking policy on all flights. So
it's very sorry for your inconveniences not to smoke any kind of
cigarretes in the cabin.
* WHEN YOU'RE
FLYING, BE AWARE OF DVT (DEEP VEIN THROMBOSIS)
It is very rare condition, also known as Economy Class Syndrome.
Anyone who sits motionless for along time, may develop stagnation
of body fluids, which can cause small clumps of clotted blood in
the lower legs. If the legs are not exercised these clots can grow
and later cause more serious conditions. To reduce the risk of DVT,
we recommend you try some of the subtle aerobic exercises. Also
drink plenty of water and move about the cabin, when possible.
* WHEN YOU ARE
ON BOARD, PLEASE TRY THESE EXERCISES.
Flying and sitting upright in a stationary position for along time,
can stiffen up Your body. Try some of these subtle aerobic exercises
while in your seat to try and loosen up.
FOOT PUMPS: Lift toes off the ground, hold, stretch, then put toes
down and lift heels.
ANKLE CIRCLES: Lift foot off floor, draw a circle with toe for 15
sec. Reverse.
KNEE LIFTS: Lift leg with knee bent, contract thigh muscle , 20
times each leg.
NECK ROLL : Relax shoulders, drop ear to shoulder, gently roll neck
forward and back.
SHOULDER HUNCH: Hunch shoulders forward, upward, backward and down
in gentle circular motion.
* YOUR FREE
BAGGAGE ALLOWANCE.....
Checked Baggage: Checked Baggage or registered luggage means the
articles which are delivered to the carrier to be weighed and carried
in the baggage/cargo compartment. Baggage which is not presented
at the same time of check-in shall be refused. For Your Conveniences
in making Your Flight Journey, Garuda Indonesia offers you Free
Baggage Allowance which will be applied by the class of travel and
flight sectors.
For Domestic (Indonesia) Flight Sectors;
Economy Class : Maximum 30 Kg (66 Lbs)
Business Class : Maximum 40 Kg (88 Lbs).
For International / Regional Flight Sectors;
Economy Class : Maximum 20 Kg (44 Lbs);
Business Class : Maximum 30 Kg (66 Lbs).
Please be well
informed that Baggage exceeding the free baggage allowance should
be applied excess baggage weight charge with Rate per Kilos :
1,5% of Normal, One way , Adult, Economy Class FARE of the flight
sector.
* Since Your
Baggages will be carried savely in cargo compartmen of the aircraft,
please do not keep your medicines, documents and other equipments
which will be needed onboard in those baggages.
* Please do not put your valuable belongings in Your Checked Baggages.
* Children and infants paying at least 50% of adult fare, receive
the same free baggage allowance as adult.
* Incapacitated Passenger may carry free of charge: a wheel chair,
crutches or other orthopedic device.
* Where a family or a group of tourist as one party to a common
destination or point of stop over by the same flight, present themselves
as well as their baggage allowance the same as to the combination
of their individual free baggage allowance.
* A Golf bag containing golf clubs and one pair of golf shoes (considered
as one piece of baggage) with total dimension 62 inch (158 cm)is
free as checked baggage.
* One unit of Surfboard for each passenger is free as checked baggage.
Carry on baggage
/Cabin baggage / Unchecked Baggage
Carry On baggage or unchecked baggage is baggage that is not checked
in, but kept in the cabin under the passenger custody.
For safety and comfort, please do not carry more than ONE piece
of carry-on baggage in limitation and/on interline involved and
please store the baggage under the seat in front or in the overhead
luggage bin.
Incase the cabin baggage is oversized or the weight is heavier than
the standard weight, the cabin crew may refuse the baggage in to
the cabin.
Carry-On baggage which may be carried in addition to the free baggage
allowance as:
* a hand bag, a pocket book or purse ( but do not put any sharp
items/fire arms in the bag)
* an overcoat, wrap or blanket
* an umbrella or walking stick
* a small camera and/ or a pair of binoculars
* a reasonable amount of reading matters for in flight
* infant-carrying basket or bassinet
* a full collapsible wheelchair or a pair of crutches for passenger
use provided that he/she is dependent upon them.
Garuda Indonesia
will not accept animals for carriage in passenger cabin. Carriage
of pets (dogs, cats, marmot, guinea, hamster, rabbits, canary) may
be allowed to be carried as accompanied bagggae as well as cargo
and stowed in lower deck of aircraft compartment.
Carriage of
others articles is limited by this following weight and size:
Business Class : Total Piece: 2 (two) ; Weight 7 Kgs ; Dim.: L50+H36+W15
CM
Economy Class : Total Piece: 1 (one) ; Weight 7 Kgs ;Dim.: L50+H36+W15
CM
* To help reduce
the stress of travel, be sure to take enough liquids during your
flight. We offer a wide range of hot and cold beverages to suit
your personal taste.
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